INVESTIGATIONS + CRISIS RESPONSE
An allegation surfaces. A regulator calls. An employee makes a complaint. A reporter starts asking questions. A board member learns something they were not expecting. A patient incident becomes something larger. At that moment, speed matters. But uncontrolled speed creates its own risk.
Establish the facts before the narrative establishes itself.
McCabe Kent helps organizations navigate sensitive internal investigations and institutional crises with disciplined legal strategy from the beginning. The immediate priorities may include preserving information, establishing privilege, identifying decision-makers, determining who needs to know what, coordinating internal communications, evaluating reporting obligations and understanding whether the issue is isolated or systemic.
Legal. Operational. Reputational.
Modern crises do not respect organizational charts. One event can involve regulators, employees, patients, investors, payers, law enforcement, litigation and the media. That is why crisis counsel cannot look at only one piece of the board. McCabe Kent brings an integrated perspective to organizations that need experienced judgment when the room gets very small.
THE QUESTIONS LEADERS ASK US
When should an organization conduct an internal investigation?
An internal investigation may be appropriate when credible allegations, compliance concerns, employee complaints, regulatory issues or other events require leadership to establish facts and determine an appropriate response.
Why does privilege matter during an internal investigation?
Attorney-client privilege and related protections can affect how certain communications and investigative work are treated. Whether privilege applies depends on the circumstances and how the investigation is structured.
What should leadership do at the beginning of a crisis?
Early priorities commonly include preserving relevant information, identifying decision-makers, understanding immediate legal or reporting obligations, controlling unnecessary communications and establishing a disciplined fact-finding process.
Why should legal and communications strategy be coordinated?
Statements made during a developing crisis can affect litigation, regulatory matters, employees, stakeholders and reputation. Coordination helps leadership consider those consequences together.